Return Policy

If an item you ordered is out of stock, you may request an alternative product or a full refund of the amount paid.
You may cancel your order before delivery. The purchase amount will be refunded after deducting any associated delivery costs.
To return a purchased product, you must submit a return request within 24 hours of receiving it by calling 7719-9999 or emailing online@next.mn. You may return the product in person or arrange for it to be collected from your location.
Once you have received your order, returns are accepted under the conditions below. Returns are not permitted in circumstances other than those specified in the Terms and Conditions:
- The product was damaged upon receipt.
- You requested an exchange because the product was too large or too small, but the replacement product is out of stock.
Products returned with missing accessories or components, without their original packaging, or no longer in their original condition will be subject to a percentage-based deduction from the refund.
If you used a voucher to make your purchase, the voucher’s value cannot be refunded in cash.
If a defect becomes apparent during use after you receive the product, you must notify the company within 24 hours of receipt. The return will then be processed based on an assessment by an authorized warranty service engineer.
Refunds for returned products will be processed as follows:
- A 100% refund will be provided in the circumstances specified in Clauses 4 and 6.
- In exceptional circumstances, if both parties agree to accept the return of a product that is no longer in its original condition following consultation with a company representative, 15%–30% of the purchase price will be deducted, depending on the product’s condition.
- The original delivery fee charged when the order was placed will be deducted from the refund for the products and services. If collection from your location is required, an additional return delivery fee will be deducted at the same rate as the original delivery fee.
- Any applicable deductions associated with the payment system used will be applied to the purchase amount before the remaining balance is refunded.
Refunds will be issued within 3 business days, exclusively to the bank account from which the original payment was made.

Return Policy

If an item you ordered is out of stock, you may request an alternative product or a full refund of the amount paid.
You may cancel your order before delivery. The purchase amount will be refunded after deducting any associated delivery costs.
To return a purchased product, you must submit a return request within 24 hours of receiving it by calling 7719-9999 or emailing online@next.mn. You may return the product in person or arrange for it to be collected from your location.
Once you have received your order, returns are accepted under the conditions below. Returns are not permitted in circumstances other than those specified in the Terms and Conditions:
- The product was damaged upon receipt.
- You requested an exchange because the product was too large or too small, but the replacement product is out of stock.
Products returned with missing accessories or components, without their original packaging, or no longer in their original condition will be subject to a percentage-based deduction from the refund.
If you used a voucher to make your purchase, the voucher’s value cannot be refunded in cash.
If a defect becomes apparent during use after you receive the product, you must notify the company within 24 hours of receipt. The return will then be processed based on an assessment by an authorized warranty service engineer.
Refunds for returned products will be processed as follows:
- A 100% refund will be provided in the circumstances specified in Clauses 4 and 6.
- In exceptional circumstances, if both parties agree to accept the return of a product that is no longer in its original condition following consultation with a company representative, 15%–30% of the purchase price will be deducted, depending on the product’s condition.
- The original delivery fee charged when the order was placed will be deducted from the refund for the products and services. If collection from your location is required, an additional return delivery fee will be deducted at the same rate as the original delivery fee.
- Any applicable deductions associated with the payment system used will be applied to the purchase amount before the remaining balance is refunded.
Refunds will be issued within 3 business days, exclusively to the bank account from which the original payment was made.