FAQs
Frequently asked Questions
Yes. You must register using your email address or Facebook account to make a purchase. Providing your full name, phone number, and email address accurately and completely will streamline the checkout process and save you time.
Yes. To reward our loyal customers, we credit your registered account with NextPoint reward points equivalent to 1% of your purchase amount. You can view your accumulated points in the My Wallet section.
Prices on our website are the same as those at our physical stores. However, some products may be available at lower prices through specific promotions. You can also earn rewards equivalent to 1% of your purchase amount in your digital wallet.
Yes. You can order your preferred products at prices lower than those at our physical stores while still receiving the applicable promotional gifts and rewards.
If you have never shopped online before, simply contact us through our website chat, Facebook Messenger, or our online ordering hotline at 7719-9999
Yes. You can purchase your preferred products through financing from Trade and Development Bank (TDB) or Khan Bank. Simply contact us through our website chat, Facebook Messenger, or our online ordering hotline at 7719-9999.
All products purchased from Next’s physical stores and online store are dispatched from our central warehouse. If a product has a manufacturing defect or visible damage, we will replace it with a new product of the same model promptly to minimize any inconvenience.
Yes. We will inspect your order to ensure it is undamaged and in proper working condition, then hand it over to transport departing Ulaanbaatar for your area, together with the warranty documentation.
Do you deliver purchases outside the city?
Yes. The delivery fee is calculated by adding the standard city delivery fee to a charge of MNT 5,000 per kilometre from the city limits to your delivery address.
Yes. Our website operates 24 hours a day, every day, with all services except delivery processed automatically.
Our online sales specialists are available to provide guidance and answer your questions during the following hours:
Can I return a purchased product?
Yes. However, depending on the reason for the return, a deduction may be applied to your refund. Please click here for more information about product returns.
We pay bank transaction fees of up to 3% of your purchase amount for online banking payments. When you return a product, we deduct a total of 10% from your refund to cover these bank fees and the costs of services already provided, such as delivery and packaging.
Online orders are delivered directly from our warehouse to your address. If you would like to see a product before purchasing, you can visit one of our physical stores.
All prices displayed in our online store are final retail prices, inclusive of VAT and any applicable discounts or promotional offers.